Refund Policy

Service Delivery & Exchange

• Service delivery: Dangaro is a digital information service. Credits are issued immediately upon payment (charge) completion, and analysis features become available right away. There is no separate shipping process.
• Exchange: Due to the nature of digital content (analysis vouchers), product exchanges are not offered. If a refund is required, our Refund Policy below applies.

Refund Period

You may request a refund within 14 days of the payment date. No reason is required. The refund amount for credit packages is determined by credit usage at the time the request is processed.

• No credits used: Full refund of the amount paid
• Some credits used: Proportional refund for unused credits (amount paid × unused credits ÷ purchased credits)
• All credits used: No refundable amount remains
• Fractional currency amounts are rounded down to the nearest whole unit. Refunded credits are removed when the refund is processed.

Refunds required by applicable law or caused by a service defect are handled in accordance with the relevant law, regardless of the rules above.

How to Request a Refund

1. Submit request: Send an email to [email protected] with your account email and purchase date.
2. Review: We will review your request within 1-3 business days.
3. Refund processed: Once approved, the refund will be processed within 3-5 business days.

Refund Method

Refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Service Interruption Compensation

If the service is unavailable due to our fault, we will compensate as follows:

• Outage over 24 hours: Service period extended by the duration of the outage
• Over 72 hours cumulative outage per month: Full refund for that month or 1-month extension

Nature of Credits

Credits sold by the Company are digital vouchers usable solely for Dangaro's channel analysis service. Credits cannot be exchanged for cash or transferred or sold to third parties, and are not a rechargeable prepaid payment instrument. Refunds under this policy are provided as a withdrawal of the relevant purchase order, not as a withdrawal of stored value.

Subscription (Recurring) Refunds

For subscription (monthly recurring) plans, cancellation stops charges from the next billing cycle; the already-paid current month is non-refundable on a pro-rata basis. However, if you have not used the service at all after payment, a full refund is available within 14 days of the payment date. Cancellation can be done anytime via My Page.